Customer Service Training in Australia
Are you looking for customer service training classes, lessons and teachers in Australia? Use LearnCloud to easily find local instructors in the 'customer service training' category.
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Today's Fresh Customer Service Training
Address: PO Box 6705, East Perth, WA, 6004
Phone number: (08) 92219122
Address: Unit 11, 121 New Market Rd, Windsor, QLD, 4030
Phone number: 1300 121 400
PD Training provides customer service training for staff in retail, sales and telephone call centres across Australia.
Address: Unit 4, 144 North Tce, Adelaide, SA, 5000
Phone number: (08) 84102627
Address: 10 Barrack St, Sydney, NSW, 2000
Phone number: 1300 810 725
Customer service training including communication, conflict resolutions and complaint handling.
About This Category
Customer service training begins with established rules of great customer service. People expect and deserve customer service. Emphasis should be placed on a mantra of providing every customer with great service and that every employee provides customer service. Every employee of a company should get customer service training, including upper management as attitude trickles down from the top.
While some customer service is done in person, much is now done by phone and email. There are some differences however many of the basics are the same. Situational role playing can be a great aid in training.
Training is often performed by appointed customer services instructors, upper management, business owners, and customer service employees. Customer service training is developed by collecting information from employees working in customer service, surveys of customers, records of complaints, and business that are providing great customer service.
Empowering employees to be able to go above and beyond expectations to satisfy customers prevents a gridlock in customer service and gives employees the desire to exercise their power. A business that develops habits of great customer service will succeed. The cost to get a new customer versus retaining a current customer is as much as ten to one.
Employees should be trusted and encouraged to share customer complaints and resolutions with each other and management. Conflict resolution should be incorporated into training programs. Employees should be rewarded for outstanding service and creative solutions and not be reprimanded for mistakes.
An environment that encourages customer feedback and complaints will provide valuable information.